by Jackie Gilmour | Sep 26, 2017 | Collections, Customer Experience, Innovation, Technology
Do you believe that your current methods of communicating with your customers achieves the best results? Think about how you welcome your new customers, how you thank them for their ongoing support, how you respond to their queries, how you collect fees, and how you...
by Jackie Gilmour | Aug 23, 2017 | Banking, KYC, Legal, Technology
Where is the first place you look for someone when you want to communicate with them? Do you physically drive over to their place to knock on their door? Of course not. You use WhatsApp, SMS, email or the various social media platforms to send messages. Then why do we...
by Norman | Aug 10, 2017 | Customer Experience, Data, Innovation, Technology
“Transformation and Change are the same” In order to clarify this, we need to start with the simple definitions. We’d normally head straight to the dictionary to solve this task, but this is arguably another case where the modern dictionaries do not supply adequate...
by Jackie Gilmour | Jul 6, 2017 | Technology
Registered Communication is the first company globally to deliver complex documentation via Registered SMS. Local legislation often requires ‘Registered’ notices to be served in order to maintain legitimacy. Our combination of the Registered SMS along with the...
by Jackie Gilmour | Mar 28, 2017 | Collections, Finance, Legal, Technology
If a consumer is no longer able to pay for the item they purchased from you, Section 127 of the National Credit Act allows a consumer to surrender the goods to the credit provider to resell in order to assist the consumer by relieving the debt. The credit provider is...
by Jackie Gilmour | Mar 8, 2017 | Banking, Finance, Human Resources, Insurance, Legal, Technology
Following on from what a Registered SMS should be used for in 7 Uses Of A Registered SMS, here are 5 compelling reasons why you should send a Registered SMS 1. Do things differently… to elicit a response! The response rate to a registered communication is phenomenal!...
