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Tools for the Lockdown #109: How to Obtain Consent

by Norman | Mar 31, 2020 | Banking, Collections, Customer Experience, Finance, Legal, Technology

Why you should obtain consent for electronic transmission of notices NOW.    In the current environment, all your services providers are going to battle to get ongoing notices delivered to your Customers.  Some of these may just be ‘FYI’- type notices, while...

Why Do I Have Less Than 1000 Days To Redo My Customer Communication Strategy?

by Jackie Gilmour | Sep 26, 2017 | Collections, Customer Experience, Innovation, Technology

Do you believe that your current methods of communicating with your customers achieves the best results?  Think about how you welcome your new customers, how you thank them for their ongoing support, how you respond to their queries, how you collect fees, and how you...

The 3 Biggest Transformation Challenges Facing Companies

by Norman | Aug 10, 2017 | Customer Experience, Data, Innovation, Technology

“Transformation and Change are the same” In order to clarify this, we need to start with the simple definitions.  We’d normally head straight to the dictionary to solve this task, but this is arguably another case where the modern dictionaries do not supply adequate...
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  • Effective Notification Channels for the Termination of Debt ReviewNovember 2, 2021
  • Tools for the Lockdown #83: Complying with the CCMA Directives During The Covid-19 LockdownMay 19, 2020
  • Tools for the Lockdown #109: How to Obtain ConsentMarch 31, 2020
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  • School Fees Collections: Sending A Section 41 Notification via Registered EmailJuly 8, 2019
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  • 9 Paper Notifications That Are Going DigitalOctober 23, 2018
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  • POPIA: Lessons Learnt From GDPRJune 12, 2018