by Norman | Mar 31, 2020 | Banking, Collections, Customer Experience, Finance, Legal, Technology
Why you should obtain consent for electronic transmission of notices NOW. In the current environment, all your services providers are going to battle to get ongoing notices delivered to your Customers. Some of these may just be ‘FYI’- type notices, while...
by Jackie Gilmour | Sep 26, 2017 | Collections, Customer Experience, Innovation, Technology
Do you believe that your current methods of communicating with your customers achieves the best results? Think about how you welcome your new customers, how you thank them for their ongoing support, how you respond to their queries, how you collect fees, and how you...
by Norman | Aug 10, 2017 | Customer Experience, Data, Innovation, Technology
“Transformation and Change are the same” In order to clarify this, we need to start with the simple definitions. We’d normally head straight to the dictionary to solve this task, but this is arguably another case where the modern dictionaries do not supply adequate...
