The CCMA issued an Urgent Directive In Respect Of Access To The Commission For Conciliation, Mediation And Arbitration on 8 May 2020 in line with the Disaster Management Act. The directives are for all companies is basically, to go digital. For example, when referring disputes to the CCMA, “Parties will not be able to submit…
Working remotely has its’ challenges. Negotiations conducted via Webex and emails are the new norm but be careful about what you put into writing. We cannot ignore the importance of the wording we use when communicating via email or other e-communication channels, especially not when it may result in a binding agreement. Did you know that…
A school can hand over school fees for collection to an attorney, provided that certain steps have been taken before this stage. Schools that do not follow the correct procedures, which include providing the relevant information to parents regarding fee exemption, are not acting in accordance with the South African Schools Act (84 of 1996)…
POPIA Winter is coming. This is a big challenge for companies in South Africa. It’s not quite the threat that the white walkers pose in Game of Thrones, but it does keep whole compliance departments awake at night. In order for a company to communicate with its’ customers, they must now obtain ‘explicit consent’ to…
Formal notifications that require proof of delivery and/or acknowledgement of receipt can now be registered digitally and delivered “in writing”1 to the recipient. Here are some traditionally paper-based notifications that can be sent via Registered digital channels: Debt collection – Send a defaulting debtor a letter of demand and Section 129 notification in terms of the National Credit Act…
The Policyholder Protection Rules (PPR) have a huge impact on the way the insurance industry treats its’ customers. One of the areas most affected is communication with policyholders. To complicate matters, as the rules are changing with new legislation, so are the channels used to engage with your customers and potential customers. How does PPR…
Where is the first place you look for someone when you want to communicate with them? Do you physically drive over to their place to knock on their door? Of course not. You use WhatsApp, SMS, email or the various social media platforms to send messages. Then why do we have to use the “Domicile” to deliver…
Registered Communication is the first company globally to deliver complex documentation via Registered SMS. Local legislation often requires ‘Registered’ notices to be served in order to maintain legitimacy. Our combination of the Registered SMS along with the additional content links (delivered within the message via a URL), sidesteps the current 162-character limit of normal SMS’s,…
If a consumer is no longer able to pay for the item they purchased from you, Section 127 of the National Credit Act allows a consumer to surrender the goods to the credit provider to resell in order to assist the consumer by relieving the debt. The credit provider is required by law to send…
Following on from what a Registered SMS should be used for in 7 Uses Of A Registered SMS, here are 5 compelling reasons why you should send a Registered SMS 1. Do things differently… to elicit a response! The response rate to a registered communication is phenomenal! 51% of customers who were contacted via Registered Communication respond…