Working remotely has its’ challenges. Negotiations conducted via Webex and emails are the new norm but be careful about what you put into writing. We cannot ignore the importance of the wording we use when communicating via email or other e-communication channels, especially not when it may result in a binding agreement. Did you know that…
During the COVID-19 lockdown that South Africa is currently in, how will landlords enforce and renegotiate rental contracts, both commercial as well as private? The lockdown has resulted in two specific challenges facing landlords (and luckily we have addressed both below): First challenge: Some tenants will not able to pay their rent. Rental agents or private parties will need to…
Why you should obtain consent for electronic transmission of notices NOW. In the current environment, all your services providers are going to battle to get ongoing notices delivered to your Customers. Some of these may just be ‘FYI’- type notices, while others may be more serious. The fact remains that on-going communication with your…
1. Legal Acceptance The High Court of Pretoria (case 83408/2016) recently accepted both Registered Email and Registered SMS as suitable document distribution channels. The particular matter involved an Order of the Court authorizing the Applicant to serve notices for a Rule 46A Application via ‘SMS message per mobile phone’ and ‘by Email’. As per normal requirements,…
POPIA Winter is coming. This is a big challenge for companies in South Africa. It’s not quite the threat that the white walkers pose in Game of Thrones, but it does keep whole compliance departments awake at night. In order for a company to communicate with its’ customers, they must now obtain ‘explicit consent’ to…
Formal notifications that require proof of delivery and/or acknowledgement of receipt can now be registered digitally and delivered “in writing”1 to the recipient. Here are some traditionally paper-based notifications that can be sent via Registered digital channels: Debt collection – Send a defaulting debtor a letter of demand and Section 129 notification in terms of the National Credit Act…
While there was a lot of press relating to the GDPR deadline on 25 May 2018, and what companies should be doing as last-minute remediation exercises, South African companies should certainly be watching closely, as these regulations are already appearing in the POPIA (the Protection of Personal Information Act, with an expected commencement date circa 2019)…
The General Data Protection Regulation (GDPR) is a European privacy law that was first adopted in 2016, and now becomes enforceable on 25 May 2018. The GDPR aims to give control to citizens and residents over their personal data and to simplify the regulatory environment for business by unifying the regulation within the EU. The GDPR…
Registered Communication is pleased to announce the launch of a valuable new feature on our Registered Email service. From 1 January 2018, we now record when a recipient opens a Registered Email for the first time and notify the sender that the content has been accessed in the form of a certificate addendum. This is a…
Do you believe that your current methods of communicating with your customers achieves the best results? Think about how you welcome your new customers, how you thank them for their ongoing support, how you respond to their queries, how you collect fees, and how you manage your Debtors when they turn bad. Do you still…