by Jackie Gilmour | Feb 15, 2022 | Collections, Finance, Legal, Technology
What is the purpose of a letter of demand? And what is the intent of the sender? The judicial nature versus the practical application of a letter of demand is discussed in the Journal for Juridical Science1. “The primary purpose of addressing a letter of demand …is to...
by Jackie Gilmour | Nov 2, 2021 | Collections, Finance, Legal, Technology
According to section 86(1) of the NCA, an over-indebted consumer may apply for debt review.1 Where a consumer has applied for debt review in terms of section 86(1), a credit provider who seeks to enforce a credit agreement may terminate the debt review in accordance...
by Norman | Mar 31, 2020 | Banking, Collections, Customer Experience, Finance, Legal, Technology
Why you should obtain consent for electronic transmission of notices NOW. In the current environment, all your services providers are going to battle to get ongoing notices delivered to your Customers. Some of these may just be ‘FYI’- type notices, while...
by Jackie Gilmour | Apr 8, 2019 | GDPR, Legal, POPIA, Technology
POPIA Winter is coming. This is a big challenge for companies in South Africa. It’s not quite the threat that the white walkers pose in Game of Thrones, but it does keep whole compliance departments awake at night. In order for a company to communicate with its’...
by Jackie Gilmour | Oct 23, 2018 | Banking, Collections, Finance, Human Resources, Legal, Technology
Formal notifications that require proof of delivery and/or acknowledgement of receipt can now be registered digitally and delivered “in writing”1 to the recipient. Here are some traditionally paper-based notifications that can be sent via Registered digital channels:...
by Jackie Gilmour | Jun 12, 2018 | Banking, Data, Finance, GDPR, Insurance, Legal, POPIA, Technology
While there was a lot of press relating to the GDPR deadline on 25 May 2018, and what companies should be doing as last-minute remediation exercises, South African companies should certainly be watching closely, as these regulations are already appearing in the POPIA...
