POPIA Winter is coming. This is a big challenge for companies in South Africa. It’s not quite the threat that the white walkers pose in Game of Thrones, but it does keep whole compliance departments awake at night. In order for a company to communicate with its’ customers, they must now obtain ‘explicit consent’ to…
Formal notifications that require proof of delivery and/or acknowledgement of receipt can now be registered digitally and delivered “in writing”1 to the recipient. Here are some traditionally paper-based notifications that can be sent via Registered digital channels: Debt collection – Send a defaulting debtor a letter of demand and Section 129 notification in terms of the National Credit Act…
While there was a lot of press relating to the GDPR deadline on 25 May 2018, and what companies should be doing as last-minute remediation exercises, South African companies should certainly be watching closely, as these regulations are already appearing in the POPIA (the Protection of Personal Information Act, with an expected commencement date circa 2019)…
The General Data Protection Regulation (GDPR) is a European privacy law that was first adopted in 2016, and now becomes enforceable on 25 May 2018. The GDPR aims to give control to citizens and residents over their personal data and to simplify the regulatory environment for business by unifying the regulation within the EU. The GDPR…
Registered Communication is pleased to announce the launch of a valuable new feature on our Registered Email service. From 1 January 2018, we now record when a recipient opens a Registered Email for the first time and notify the sender that the content has been accessed in the form of a certificate addendum. This is a…
Do you believe that your current methods of communicating with your customers achieves the best results? Think about how you welcome your new customers, how you thank them for their ongoing support, how you respond to their queries, how you collect fees, and how you manage your Debtors when they turn bad. Do you still…
Where is the first place you look for someone when you want to communicate with them? Do you physically drive over to their place to knock on their door? Of course not. You use WhatsApp, SMS, email or the various social media platforms to send messages. Then why do we have to use the “Domicile” to deliver…
“Transformation and Change are the same” In order to clarify this, we need to start with the simple definitions. We’d normally head straight to the dictionary to solve this task, but this is arguably another case where the modern dictionaries do not supply adequate detail to the definition being sought. If you don’t believe me,…
Registered Communication is the first company globally to deliver complex documentation via Registered SMS. Local legislation often requires ‘Registered’ notices to be served in order to maintain legitimacy. Our combination of the Registered SMS along with the additional content links (delivered within the message via a URL), sidesteps the current 162-character limit of normal SMS’s,…
If a consumer is no longer able to pay for the item they purchased from you, Section 127 of the National Credit Act allows a consumer to surrender the goods to the credit provider to resell in order to assist the consumer by relieving the debt. The credit provider is required by law to send…