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Tools for the Lockdown #109: How to Obtain Consent

by Norman | Mar 31, 2020 | Banking, Collections, Customer Experience, Finance, Legal, Technology

Why you should obtain consent for electronic transmission of notices NOW.    In the current environment, all your services providers are going to battle to get ongoing notices delivered to your Customers.  Some of these may just be ‘FYI’- type notices, while...

9 Paper Notifications That Are Going Digital

by Jackie Gilmour | Oct 23, 2018 | Banking, Collections, Finance, Human Resources, Legal, Technology

Formal notifications that require proof of delivery and/or acknowledgement of receipt can now be registered digitally and delivered “in writing”1 to the recipient. Here are some traditionally paper-based notifications that can be sent via Registered digital channels:...

POPIA: Lessons Learnt From GDPR

by Jackie Gilmour | Jun 12, 2018 | Banking, Data, Finance, GDPR, Insurance, Legal, POPIA, Technology

While there was a lot of press relating to the GDPR deadline on 25 May 2018, and what companies should be doing as last-minute remediation exercises, South African companies should certainly be watching closely, as these regulations are already appearing in the POPIA...

GDPR Compliance: How To Obtain Explicit Customer Permissions

by Norman | May 14, 2018 | Banking, Finance, Innovation, Insurance, Legal

The General Data Protection Regulation (GDPR) is a European privacy law that was first adopted in 2016, and now becomes enforceable on 25 May 2018. The GDPR aims to give control to citizens and residents over their personal data and to simplify the regulatory...

Why A Digital Domicile Is Long Overdue

by Jackie Gilmour | Aug 23, 2017 | Banking, KYC, Legal, Technology

Where is the first place you look for someone when you want to communicate with them? Do you physically drive over to their place to knock on their door? Of course not. You use WhatsApp, SMS, email or the various social media platforms to send messages. Then why do we...

5 Reasons To Send A Registered SMS

by Jackie Gilmour | Mar 8, 2017 | Banking, Finance, Human Resources, Insurance, Legal, Technology

Following on from what a Registered SMS should be used for in 7 Uses Of A Registered SMS, here are 5 compelling reasons why you should send a Registered SMS 1. Do things differently… to elicit a response! The response rate to a registered communication is phenomenal!...
« Older Entries
  • A Letter of Demand: The Intent and PurposeFebruary 15, 2022
  • Effective Notification Channels for the Termination of Debt ReviewNovember 2, 2021
  • Tools for the Lockdown #83: Complying with the CCMA Directives During The Covid-19 LockdownMay 19, 2020
  • Tools for the Lockdown #109: How to Obtain ConsentMarch 31, 2020
  • 5 Reasons to use Registered Email and Registered SMS for Substituted Service in the High CourtSeptember 30, 2019
  • School Fees Collections: Sending A Section 41 Notification via Registered EmailJuly 8, 2019
  • How To Obtain Explicit Consent For POPIAApril 8, 2019
  • 9 Paper Notifications That Are Going DigitalOctober 23, 2018
  • Debt Collection: The Top 3 Things Keeping the Industry Awake at NightOctober 2, 2018
  • POPIA: Lessons Learnt From GDPRJune 12, 2018