Why you should obtain consent for electronic transmission of notices NOW. In the current environment, all your services providers are going to battle to get ongoing notices delivered to your Customers. Some of these may just be ‘FYI’- type notices, while others may be more serious. The fact remains that on-going communication with your…
Formal notifications that require proof of delivery and/or acknowledgement of receipt can now be registered digitally and delivered “in writing”1 to the recipient. Here are some traditionally paper-based notifications that can be sent via Registered digital channels: Debt collection – Send a defaulting debtor a letter of demand and Section 129 notification in terms of the National Credit Act…
While there was a lot of press relating to the GDPR deadline on 25 May 2018, and what companies should be doing as last-minute remediation exercises, South African companies should certainly be watching closely, as these regulations are already appearing in the POPIA (the Protection of Personal Information Act, with an expected commencement date circa 2019)…
The General Data Protection Regulation (GDPR) is a European privacy law that was first adopted in 2016, and now becomes enforceable on 25 May 2018. The GDPR aims to give control to citizens and residents over their personal data and to simplify the regulatory environment for business by unifying the regulation within the EU. The GDPR…
Do you believe that your current methods of communicating with your customers achieves the best results? Think about how you welcome your new customers, how you thank them for their ongoing support, how you respond to their queries, how you collect fees, and how you manage your Debtors when they turn bad. Do you still…
Where is the first place you look for someone when you want to communicate with them? Do you physically drive over to their place to knock on their door? Of course not. You use WhatsApp, SMS, email or the various social media platforms to send messages. Then why do we have to use the “Domicile” to deliver…
“Transformation and Change are the same” In order to clarify this, we need to start with the simple definitions. We’d normally head straight to the dictionary to solve this task, but this is arguably another case where the modern dictionaries do not supply adequate detail to the definition being sought. If you don’t believe me,…
Following on from what a Registered SMS should be used for in 7 Uses Of A Registered SMS, here are 5 compelling reasons why you should send a Registered SMS 1. Do things differently… to elicit a response! The response rate to a registered communication is phenomenal! 51% of customers who were contacted via Registered Communication respond…
Did you know that if your bank statements are being posted to an address that is no longer your residence, then your bank accounts could be frozen? Did you know that it is actually your responsibility to update your personal information continually with your bank(s), else you too could have your accounts frozen? What is…
The communication world has become an intensely invasive part of everyday life. You probably spend more time on your devices than conversing with your partner. Ouch. That hurts! This obsession with being connected 24/7 has a major impact on how companies interact with customers and market to prospective clients. Most people who are online today…