by Norman | Mar 31, 2020 | Banking, Collections, Customer Experience, Finance, Legal, Technology
Why you should obtain consent for electronic transmission of notices NOW. In the current environment, all your services providers are going to battle to get ongoing notices delivered to your Customers. Some of these may just be ‘FYI’- type notices, while...
by Jackie Gilmour | Oct 23, 2018 | Banking, Collections, Finance, Human Resources, Legal, Technology
Formal notifications that require proof of delivery and/or acknowledgement of receipt can now be registered digitally and delivered “in writing”1 to the recipient. Here are some traditionally paper-based notifications that can be sent via Registered digital channels:...
by Jackie Gilmour | Jun 12, 2018 | Banking, Data, Finance, GDPR, Insurance, Legal, POPIA, Technology
While there was a lot of press relating to the GDPR deadline on 25 May 2018, and what companies should be doing as last-minute remediation exercises, South African companies should certainly be watching closely, as these regulations are already appearing in the POPIA...
by Norman | May 14, 2018 | Banking, Finance, Innovation, Insurance, Legal
The General Data Protection Regulation (GDPR) is a European privacy law that was first adopted in 2016, and now becomes enforceable on 25 May 2018. The GDPR aims to give control to citizens and residents over their personal data and to simplify the regulatory...
by Jackie Gilmour | Aug 23, 2017 | Banking, KYC, Legal, Technology
Where is the first place you look for someone when you want to communicate with them? Do you physically drive over to their place to knock on their door? Of course not. You use WhatsApp, SMS, email or the various social media platforms to send messages. Then why do we...
by Jackie Gilmour | Mar 8, 2017 | Banking, Finance, Human Resources, Insurance, Legal, Technology
Following on from what a Registered SMS should be used for in 7 Uses Of A Registered SMS, here are 5 compelling reasons why you should send a Registered SMS 1. Do things differently… to elicit a response! The response rate to a registered communication is phenomenal!...
