by Norman | Mar 31, 2020 | Banking, Collections, Customer Experience, Finance, Legal, Technology
Why you should obtain consent for electronic transmission of notices NOW. In the current environment, all your services providers are going to battle to get ongoing notices delivered to your Customers. Some of these may just be ‘FYI’- type notices, while...
by Norman | Sep 30, 2019 | Uncategorized
1. Legal Acceptance The High Court of Pretoria (case 83408/2016) recently accepted both Registered Email and Registered SMS as suitable document distribution channels. The particular matter involved an Order of the Court authorizing the Applicant to serve notices for...
by Norman | May 14, 2018 | Banking, Finance, Innovation, Insurance, Legal
The General Data Protection Regulation (GDPR) is a European privacy law that was first adopted in 2016, and now becomes enforceable on 25 May 2018. The GDPR aims to give control to citizens and residents over their personal data and to simplify the regulatory...
by Norman | Aug 10, 2017 | Customer Experience, Data, Innovation, Technology
“Transformation and Change are the same” In order to clarify this, we need to start with the simple definitions. We’d normally head straight to the dictionary to solve this task, but this is arguably another case where the modern dictionaries do not supply adequate...
by Norman | Feb 16, 2017 | Legal, Technology
Technology is creating new ways for us to trust individuals and ideas, yet at the same time trust in institutions (governments, banks and even churches) is collapsing. We don’t have to be able to define trust in order to look at the changing characteristics. Until mid...