by Norman | May 14, 2018 | Banking, Finance, Innovation, Insurance, Legal
The General Data Protection Regulation (GDPR) is a European privacy law that was first adopted in 2016, and now becomes enforceable on 25 May 2018. The GDPR aims to give control to citizens and residents over their personal data and to simplify the regulatory...
by Jackie Gilmour | Sep 26, 2017 | Collections, Customer Experience, Innovation, Technology
Do you believe that your current methods of communicating with your customers achieves the best results? Think about how you welcome your new customers, how you thank them for their ongoing support, how you respond to their queries, how you collect fees, and how you...
by Norman | Aug 10, 2017 | Customer Experience, Data, Innovation, Technology
“Transformation and Change are the same” In order to clarify this, we need to start with the simple definitions. We’d normally head straight to the dictionary to solve this task, but this is arguably another case where the modern dictionaries do not supply adequate...
