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A Letter of Demand: The Intent and Purpose

by Jackie Gilmour | Feb 15, 2022 | Collections, Finance, Legal, Technology

What is the purpose of a letter of demand? And what is the intent of the sender? The judicial nature versus the practical application of a letter of demand is discussed in the Journal for Juridical Science1. “The primary purpose of addressing a letter of demand …is to...

Effective Notification Channels for the Termination of Debt Review

by Jackie Gilmour | Nov 2, 2021 | Collections, Finance, Legal, Technology

According to section 86(1) of the NCA, an over-indebted consumer may apply for debt review.1 Where a consumer has applied for debt review in terms of section 86(1), a credit provider who seeks to enforce a credit agreement may terminate the debt review in accordance...

Tools for the Lockdown #109: How to Obtain Consent

by Norman | Mar 31, 2020 | Banking, Collections, Customer Experience, Finance, Legal, Technology

Why you should obtain consent for electronic transmission of notices NOW.    In the current environment, all your services providers are going to battle to get ongoing notices delivered to your Customers.  Some of these may just be ‘FYI’- type notices, while...

School Fees Collections: Sending A Section 41 Notification via Registered Email

by Jackie Gilmour | Jul 8, 2019 | Collections, Education, Legal

A school can hand over school fees for collection to an attorney, provided that certain steps have been taken before this stage. Schools that do not follow the correct procedures, which include providing the relevant information to parents regarding fee exemption, are...

9 Paper Notifications That Are Going Digital

by Jackie Gilmour | Oct 23, 2018 | Banking, Collections, Finance, Human Resources, Legal, Technology

Formal notifications that require proof of delivery and/or acknowledgement of receipt can now be registered digitally and delivered “in writing”1 to the recipient. Here are some traditionally paper-based notifications that can be sent via Registered digital channels:...

Debt Collection: The Top 3 Things Keeping the Industry Awake at Night

by Jackie Gilmour | Oct 2, 2018 | Collections, Finance, GDPR, Legal, POPIA

Over the past month I have been fortunate to have been involved in various different nation-wide roadshows aimed at the greater Debt Collection industry, and despite the recent VAT increases, fuel hikes, and exchange rate debacles, here are the top 3 things,...
« Older Entries
  • A Letter of Demand: The Intent and PurposeFebruary 15, 2022
  • Effective Notification Channels for the Termination of Debt ReviewNovember 2, 2021
  • Tools for the Lockdown #83: Complying with the CCMA Directives During The Covid-19 LockdownMay 19, 2020
  • Tools for the Lockdown #109: How to Obtain ConsentMarch 31, 2020
  • 5 Reasons to use Registered Email and Registered SMS for Substituted Service in the High CourtSeptember 30, 2019
  • School Fees Collections: Sending A Section 41 Notification via Registered EmailJuly 8, 2019
  • How To Obtain Explicit Consent For POPIAApril 8, 2019
  • 9 Paper Notifications That Are Going DigitalOctober 23, 2018
  • Debt Collection: The Top 3 Things Keeping the Industry Awake at NightOctober 2, 2018
  • POPIA: Lessons Learnt From GDPRJune 12, 2018