by Jackie Gilmour | Feb 15, 2022 | Collections, Finance, Legal, Technology
What is the purpose of a letter of demand? And what is the intent of the sender? The judicial nature versus the practical application of a letter of demand is discussed in the Journal for Juridical Science1. “The primary purpose of addressing a letter of demand …is to...
by Jackie Gilmour | Nov 2, 2021 | Collections, Finance, Legal, Technology
According to section 86(1) of the NCA, an over-indebted consumer may apply for debt review.1 Where a consumer has applied for debt review in terms of section 86(1), a credit provider who seeks to enforce a credit agreement may terminate the debt review in accordance...
by Norman | Mar 31, 2020 | Banking, Collections, Customer Experience, Finance, Legal, Technology
Why you should obtain consent for electronic transmission of notices NOW. In the current environment, all your services providers are going to battle to get ongoing notices delivered to your Customers. Some of these may just be ‘FYI’- type notices, while...
by Jackie Gilmour | Jul 8, 2019 | Collections, Education, Legal
A school can hand over school fees for collection to an attorney, provided that certain steps have been taken before this stage. Schools that do not follow the correct procedures, which include providing the relevant information to parents regarding fee exemption, are...
by Jackie Gilmour | Oct 23, 2018 | Banking, Collections, Finance, Human Resources, Legal, Technology
Formal notifications that require proof of delivery and/or acknowledgement of receipt can now be registered digitally and delivered “in writing”1 to the recipient. Here are some traditionally paper-based notifications that can be sent via Registered digital channels:...
by Jackie Gilmour | Oct 2, 2018 | Collections, Finance, GDPR, Legal, POPIA
Over the past month I have been fortunate to have been involved in various different nation-wide roadshows aimed at the greater Debt Collection industry, and despite the recent VAT increases, fuel hikes, and exchange rate debacles, here are the top 3 things,...
