by Jackie Gilmour | Sep 26, 2017 | Collections, Customer Experience, Innovation, Technology
Do you believe that your current methods of communicating with your customers achieves the best results? Think about how you welcome your new customers, how you thank them for their ongoing support, how you respond to their queries, how you collect fees, and how you...
by Jackie Gilmour | Mar 28, 2017 | Collections, Finance, Legal, Technology
If a consumer is no longer able to pay for the item they purchased from you, Section 127 of the National Credit Act allows a consumer to surrender the goods to the credit provider to resell in order to assist the consumer by relieving the debt. The credit provider is...
by Jackie Gilmour | Aug 10, 2016 | Banking, Collections, Finance, Human Resources, Insurance, KYC, Legal
There are some glaringly obvious gaps in digital communication processes. Big companies and industries that fail to adopt new technology are vulnerable to ever-increasing compliance demands and new legislation. The 11th hour rush to comply is the norm. And why leave...
