by Jackie Gilmour | Oct 23, 2018 | Banking, Collections, Finance, Human Resources, Legal, Technology
Formal notifications that require proof of delivery and/or acknowledgement of receipt can now be registered digitally and delivered “in writing”1 to the recipient. Here are some traditionally paper-based notifications that can be sent via Registered digital channels:...
by Jackie Gilmour | Oct 2, 2018 | Collections, Finance, GDPR, Legal, POPIA
Over the past month I have been fortunate to have been involved in various different nation-wide roadshows aimed at the greater Debt Collection industry, and despite the recent VAT increases, fuel hikes, and exchange rate debacles, here are the top 3 things,...
by Jackie Gilmour | Jun 12, 2018 | Banking, Data, Finance, GDPR, Insurance, Legal, POPIA, Technology
While there was a lot of press relating to the GDPR deadline on 25 May 2018, and what companies should be doing as last-minute remediation exercises, South African companies should certainly be watching closely, as these regulations are already appearing in the POPIA...
by Jackie Gilmour | May 28, 2018 | Insurance, Legal
The Policyholder Protection Rules (PPR) have a huge impact on the way the insurance industry treats its’ customers. One of the areas most affected is communication with policyholders. To complicate matters, as the rules are changing with new legislation, so are the...
by Jackie Gilmour | Sep 26, 2017 | Collections, Customer Experience, Innovation, Technology
Do you believe that your current methods of communicating with your customers achieves the best results? Think about how you welcome your new customers, how you thank them for their ongoing support, how you respond to their queries, how you collect fees, and how you...
