Tools for the Lockdown #109: How to Obtain Consent

Why you should obtain consent for electronic transmission of notices NOW.    In the current environment, all your services providers are going to battle to get ongoing notices delivered to your Customers.  Some of these may just be ‘FYI’- type notices, while others may be more serious.  The fact remains that on-going communication with your…

Why Do I Have Less Than 1000 Days To Redo My Customer Communication Strategy?

Do you believe that your current methods of communicating with your customers achieves the best results?  Think about how you welcome your new customers, how you thank them for their ongoing support, how you respond to their queries, how you collect fees, and how you manage your Debtors when they turn bad. Do you still…

6 Industries That Should Be Revising Their Digital Communication Strategy

There are some glaringly obvious gaps in digital communication processes. Big companies and industries that fail to adopt new technology are vulnerable to ever-increasing compliance demands and new legislation. The 11th hour rush to comply is the norm. And why leave it till the last minute when registered digital communication will help you sleep better…