NICS: Tertiary Education Debt Collection
Less than R10,000 was spent. Over R1 million collected.
The Brief: New Integrated Credit Solutions (NICS*) piloted the Registered Email service to determine whether this would be an effective channel to improve collection rates with debtors. NICS were collecting on behalf of a tertiary education provider and the outstanding amount was 12 months in arrears.
The Approach: NICS sent a Section 129 notification by Registered Email to the debtors to elicit payments. A certificate showing the full audit trail of the Registered Email communication was then emailed to the debtor.
The Results: Of the debtors who responded:
- 23% of the responses made contact and queried the email
- 59% of the responders made payment arrangements
- 18% settled their outstanding debt in full
To find out why a Registered email increases collections, download the PDF here: Case study: Tertiary education debt collection
*NICS is a well-established national provider of credit management and debt recovery solutions