Case Study

NICS: Tertiary Education Debt Collection

Less than R10,000 was spent. Over R1 million collected. 

The Brief: New Integrated Credit Solutions (NICS*) piloted the Registered Email service to determine whether this would be an effective channel to improve collection rates with debtors. NICS were collecting on behalf of a tertiary education provider and the outstanding amount was 12 months in arrears.

The Approach: NICS sent a Section 129 notification by Registered Email to the debtors to elicit payments. A certificate showing the full audit trail of the Registered Email communication was then emailed to the debtor.

The Results: Of the debtors who responded:

• 23% of the responses made contact and queried the email
• 59% of the responders made payment arrangements
• 18% settled their outstanding debt in full

To find out why a Registered email increases collections, download the PDF here: Case study: Tertiary education debt collection

*NICS is a well-established national provider of credit management and debt recovery solutions

Construction Company X: Letter of Demand

The Brief: The client supplies materials in the construction industry and needed to issue a letter of demand to a contractor who had outstanding debt. They were unable to ascertain the whereabouts of the “run-away builder” and therefore couldn’t contact him using traditional means.

The Approach: The client used Registered SMS to send a letter of demand to the recipient.

The Results: Registered Communication registered the delivery of the SMS and provided the client with a certificate confirming delivery of that message. This enabled the client to initiate legal proceedings. The contractor also responded to the Registered SMS, which provided further confirmation that the letter had been served to the delinquent contractor.