Why Do I Have Less Than 1000 Days To Redo My Customer Communication Strategy?
Do you believe that your current methods of communicating with your customers achieves the best results? Think about how you welcome your new customers, how you thank them for their ongoing support, how you respond to their queries, how you collect fees, and how you...
Why A Digital Domicile Is Long Overdue
Where is the first place you look for someone when you want to communicate with them? Do you physically drive over to their place to knock on their door? Of course not. You use WhatsApp, SMS, email or the various social media platforms to send messages. Then why do we...
The 3 Biggest Transformation Challenges Facing Companies
“Transformation and Change are the same” In order to clarify this, we need to start with the simple definitions. We’d normally head straight to the dictionary to solve this task, but this is arguably another case where the modern dictionaries do not supply adequate...
Hot Topic: Registered SMS – A Global First
Registered Communication is the first company globally to deliver complex documentation via Registered SMS. Local legislation often requires ‘Registered’ notices to be served in order to maintain legitimacy. Our combination of the Registered SMS along with the...
Surrender of Goods – Notifications Required By Section 127 Of The National Credit Act
If a consumer is no longer able to pay for the item they purchased from you, Section 127 of the National Credit Act allows a consumer to surrender the goods to the credit provider to resell in order to assist the consumer by relieving the debt. The credit provider is...
5 Reasons To Send A Registered SMS
Following on from what a Registered SMS should be used for in 7 Uses Of A Registered SMS, here are 5 compelling reasons why you should send a Registered SMS 1. Do things differently… to elicit a response! The response rate to a registered communication is phenomenal!...
Institutional Trust Is Dead
Technology is creating new ways for us to trust individuals and ideas, yet at the same time trust in institutions (governments, banks and even churches) is collapsing. We don’t have to be able to define trust in order to look at the changing characteristics. Until mid...
7 Uses Of A Registered SMS
So you may be asking the fundamental question, “How relevant is a Registered SMS to me?” New technology is fantastic, but how applicable is it? How will it change my life for the better? Indeed, how can you use registered electronic communication to your and your...
5 Common Misconceptions About Our Industry
What are the myths and facts about registered electronic communication? We put the common misconceptions to rest. Concern Reality “It isn’t legal” The legislative acts that govern and facilitate the use of electronic communications have been in place since:...
How To Communicate With An Absconding Employee
There is nothing quite as disheartening as arriving at work and confronting the challenge of dismissing an absconding employee before your first cup of coffee. The Monday morning blues pales in comparison. You genuinely hope that Evelyn will call her manager to give a...
What is KYC? – My $#*& bank just froze my account!
Did you know that if your bank statements are being posted to an address that is no longer your residence, then your bank accounts could be frozen? Did you know that it is actually your responsibility to update your personal information continually with your bank(s),...
KYC – Do You Even Know Me?
The communication world has become an intensely invasive part of everyday life. You probably spend more time on your devices than conversing with your partner. Ouch. That hurts! This obsession with being connected 24/7 has a major impact on how companies interact with...