9 Paper Notifications That Are Going Digital

Formal notifications that require proof of delivery and/or acknowledgement of receipt can now be registered digitally and delivered “in writing”1 to the recipient. Here are some traditionally paper-based notifications that can be sent via Registered digital channels: Debt collection – Send a defaulting debtor a letter of demand and Section 129 notification in terms of the National Credit Act…

Debt Collection: The Top 3 Things Keeping the Industry Awake at Night

Over the past month I have been fortunate to have been involved in various different nation-wide roadshows aimed at the greater Debt Collection industry, and despite the recent VAT increases, fuel hikes, and exchange rate debacles, here are the top 3 things, concerning the Industry: Debt Prescription The Debt Prescription Act (68 of 1969) is…

Why Do I Have Less Than 1000 Days To Redo My Customer Communication Strategy?

Do you believe that your current methods of communicating with your customers achieves the best results?  Think about how you welcome your new customers, how you thank them for their ongoing support, how you respond to their queries, how you collect fees, and how you manage your Debtors when they turn bad. Do you still…

5 Reasons Why A Digital Signature Is More Secure Than An Ink (Wet) Signature

1. Signer authentication How many times have you seen documents signed by ‘Mickey Mouse’, or signed your own credit card slip with ‘Sylvester Stallone’? Digital certificates within the signature are unique to the signatory and link a signatory to an actual identifiable entity.  This provides additional assurance of evidence to the origin, identity and status…

6 Industries That Should Be Revising Their Digital Communication Strategy

There are some glaringly obvious gaps in digital communication processes. Big companies and industries that fail to adopt new technology are vulnerable to ever-increasing compliance demands and new legislation. The 11th hour rush to comply is the norm. And why leave it till the last minute when registered digital communication will help you sleep better…