9 Paper Notifications That Are Going Digital

Formal notifications that require proof of delivery and/or acknowledgement of receipt can now be registered digitally and delivered “in writing”1 to the recipient. Here are some traditionally paper-based notifications that can be sent via Registered digital channels: Debt collection – Send a defaulting debtor a letter of demand and Section 129 notification in terms of the National Credit Act…

Debt Collection: The Top 3 Things Keeping the Industry Awake at Night

Over the past month I have been fortunate to have been involved in various different nation-wide roadshows aimed at the greater Debt Collection industry, and despite the recent VAT increases, fuel hikes, and exchange rate debacles, here are the top 3 things, concerning the Industry: Debt Prescription The Debt Prescription Act (68 of 1969) is…

POPIA: Lessons Learnt From GDPR

While there was a lot of press relating to the GDPR deadline on 25 May 2018, and what companies should be doing as last-minute remediation exercises, South African companies should certainly be watching closely, as these regulations are already appearing in the POPIA (the Protection of Personal Information Act, with an expected commencement date circa 2019)…

Why Do I Have Less Than 1000 Days To Redo My Customer Communication Strategy?

Do you believe that your current methods of communicating with your customers achieves the best results?  Think about how you welcome your new customers, how you thank them for their ongoing support, how you respond to their queries, how you collect fees, and how you manage your Debtors when they turn bad. Do you still…