Debt Collection: The Top 3 Things Keeping the Industry Awake at Night

Over the past month I have been fortunate to have been involved in various different nation-wide roadshows aimed at the greater Debt Collection industry, and despite the recent VAT increases, fuel hikes, and exchange rate debacles, here are the top 3 things, concerning the Industry: Debt Prescription The Debt Prescription Act (68 of 1969) is…

Details

POPIA: Lessons Learnt From GDPR

While there was a lot of press relating to the GDPR deadline on 25 May 2018, and what companies should be doing as last-minute remediation exercises, South African companies should certainly be watching closely, as these regulations are already appearing in the POPIA (the Protection of Personal Information Act, with an expected commencement date circa 2019)…

Details

GDPR Compliance: How To Obtain Explicit Customer Permissions

The General Data Protection Regulation (GDPR) is a European privacy law that was first adopted in 2016, and now becomes enforceable on 25 May 2018. The GDPR aims to give control to citizens and residents over their personal data and to simplify the regulatory environment for business by unifying the regulation within the EU. The GDPR…

Details

Why Do I Have Less Than 1000 Days To Redo My Customer Communication Strategy?

Do you believe that your current methods of communicating with your customers achieves the best results?  Think about how you welcome your new customers, how you thank them for their ongoing support, how you respond to their queries, how you collect fees, and how you manage your Debtors when they turn bad. Do you still…

Details

The 3 Biggest Transformation Challenges Facing Companies

“Transformation and Change are the same” In order to clarify this, we need to start with the simple definitions.  We’d normally head straight to the dictionary to solve this task, but this is arguably another case where the modern dictionaries do not supply adequate detail to the definition being sought. If you don’t believe me,…

Details

Hot Topic: Registered SMS – A Global First

Registered Communication is the first company globally to deliver complex documentation via Registered SMS. Local legislation often requires ‘Registered’ notices to be served in order to maintain legitimacy.  Our combination of the Registered SMS along with the additional content links (delivered within the message via a URL), sidesteps the current 162-character limit of normal SMS’s,…

Details